Shipping policy

The price on a product page is the item price. Postage is not included.

At checkout we quote shipping for the address you enter and add that amount once, on its own line. You see the shipping cost, the shipping method, and the estimated delivery window before you pay. The postage on that screen is the postage you are charged.

We hand the order to the carrier after payment succeeds. The window on the product page and at checkout is an estimate in days, not a promised arrival date. Customs, weather, and other events outside the carrier’s control can add time. If we learn of a delay, we will tell you.

When a tracking number is available, it is added to your order page and sent in the shipping email. Some methods stop updating after the parcel reaches the destination country. The order page keeps the latest update we have.

We can ship only to addresses checkout is able to quote. If there is no method for that address, checkout says so and does not take payment. Items that leave from different places, or that need different methods, have to be ordered separately.

Enter a complete address, including the apartment or unit and the correct postal code. If the address is incomplete or wrong and the parcel has to be sent again, the second shipment costs the same as the original shipping charge. If the parcel comes back because of that address, a restocking fee of 10% of the item price can apply.

A parcel that has not arrived, and whose tracking has not moved, can be reviewed 45 days after payment for a United States address, or 60 days after payment for any other country. Write to us through the contact form with your order number. Lost-parcel claims have to be made inside that window. Damage, a wrong item, and other refunds are covered on the returns page.