Returns and refunds

We refund or replace an item that arrives damaged, faulty, or different from the item you ordered. We do not refund or replace an order for a change of mind, a size or option you selected, or because you no longer want the item.

Damaged, faulty, or wrong item

Contact us within 3 days of delivery. If the product is electronic, contact us within 7 days of delivery. Use the contact form and include your order number plus photos of the item and the packaging.

We refund that item to the card you used at checkout, or we send a replacement. You keep the item unless we ask for it back. If we do ask, we send the return address and we pay the return postage. A missing part is sent again. That case is not a refund of the whole order.

Parcel not delivered

If tracking has not moved and the parcel has not arrived, contact us 45 days after payment for a United States address, or 60 days after payment for any other country. We can then request a replacement or a refund of the item and the shipping you paid. See the shipping policy for how delivery windows work. Once those days have passed, or once the order has been delivered and the windows above have closed, we cannot reopen it.

Change of mind

Choosing the wrong size or option, deciding you do not like the item, or simply changing your mind is not refunded and is not replaced. A United States warehouse cannot take that parcel back. If you still want to send it somewhere, contact us before you ship. Return postage is yours, it can go only to the address we give you, and taking the parcel back does not refund your card.